FAQ
Carlifto.shop – Frequently Asked Questions (FAQ)
1. How can I contact Carlifto?
You can reach our customer support through:
Email: contact@carlifto.shop
Phone: (689) 210-0910
Address:
2990 E. Miraloma Ave.
Anaheim, CA 92806, USA
Customer service responds within 24–48 business hours.
2. Where do you ship from?
Orders are processed from our fulfillment centers and shipped directly to customers. Shipping location may vary depending on product availability and destination.
3. How long does shipping take?
Processing time: 1–3 business days
Standard shipping: 5–12 business days (USA)
International shipping: 7–20 business days
You will receive a tracking number once your order ships.
4. How can I track my order?
After your order is shipped, you will receive a tracking link by email. You can use this link to check your delivery status anytime.
5. What is your return policy?
We accept returns within 30 days of delivery if:
The item is unused and in original condition
Original packaging is included
To request a return, contact contact@carlifto.shop with your order number.
6. When will I receive my refund?
Once the returned item is received and inspected:
Refunds are processed within 5–10 business days
The refund will be issued to your original payment method
Shipping fees are non-refundable unless the item is defective or incorrect.
7. What payment methods do you accept?
We accept:
Credit / Debit Cards (Visa, MasterCard, etc.)
PayPal (if available at checkout)
All payments are processed securely.
8. Can I cancel or change my order?
Orders can be canceled or modified within 12 hours of placing the order.
Contact us immediately at contact@carlifto.shop.
9. What if my item arrives damaged or defective?
Please email us within 48 hours of delivery with:
Your order number
Photos of the damaged item
We will arrange a replacement or refund.
10. Do you offer customer support on weekends?
Customer service operates Monday–Friday. Messages sent on weekends will be answered the next business day.